Learning from the State of Colorado’s Recent Performance Improvement and Efficiency Initiatives
In his first State of the State Address in 2012, Governor Hickenlooper explained the “3 E’s” that would guide the state’s performance improvement initiatives during his time in office:
Collectively, the “3 E’s” centered on performance improvement in state government, which included strategic planning to measure and communicate progress toward established goals, operational process improvement, and developing and leveraging talent, culminating in four major initiatives.
This six-report series reflects on the performance improvement initiatives of the Hickenlooper administration to document the experiences, elevate successes, identify challenges, and inform current and future public officials in Colorado and beyond. Qualitative interviews with 13 government leaders who helped shape and guide the governor’s vision, including Governor Hickenlooper himself, and with 24 staff responsible for implementing these initiatives provide the foundation for this series. The interviews are supplemented by employee engagement survey results, which average 17,680 responses per year and capture the perspectives of front-line staff (see Appendix A in each of the six reports for more details on data sources and methodology). Additional secondary sources include: SMART Government Act hearings (audio files); Joint Budget Committee hearings (audio files); annual department performance plans; Colorado’s Lean project database; and public-facing materials available on state government websites for each of the 50 states.